1. Healthwatch policy - Governance

    Report -

    This policy says how we will manage the organisation to make sure that what we do is in the public interest and that our resources are used wisely. It was approved at our Board's meeting in July 2024.

  2. Healthwatch policy - Safeguarding adults

    Report -

    This policy says what we will do to help keep adults at risk safe from harm. And help protect them from abuse and neglect. It was approved at our Board's meeting in March 2022.

  3. Healthwatch policy - Safeguarding children

    Report -

    This policy says what we will do to help protect children and young people from abuse and harm. It was approved at the Board's meeting in March 2022.

  4. Healthwatch policy - Volunteering policy

    Report -

    This policy says how we will involve volunteers in the work we do. It was approved at our Board's meeting in June 2022.

  5. Healthwatch policy - Whistleblowing policy and procedure

    Report -

    This policy says how we will support our staff and volunteers to speak out about any concerns they have. It was approved at our Board's meeting in March 2020.

  6. Community Values Panel helps NHS

    News -

    A unique approach to tackling funding issues in our local NHS has been highlighted in our newly-published Community Values Panel reports.

  7. Over the counter medicines on prescription - can our NHS afford this?

    Report -

    Big savings can be made for the NHS if people buy over the counter medicines rather than ask for them on prescription.

  8. Is it OK to redirect people from A&E if they don't need emergency care?

    Report -

    The number of people using urgent and emergency care services is increasing. And people are often arriving at A&E when they don't need to be there.

  9. Healthwatch Policy - Absence

    Report -

    This policy says how we manage staff absence from work due to sickness. It was approved at our Board's meeting in Nov 2020.

  10. Healthwatch Policy - Alcohol and Drugs

    Report -

    This policy says what our approach to drugs and alcohol in our offices and at our events is. It was approved at our Board's meeting in September 2021.

  11. Healthwatch policy - Annual leave

    Report -

    This policy says what annual leave allowance we give to staff. It was approved at our Board's meeting in July 2021.

  12. Healthwatch policy - Bad weather

    Report -

    This policy says what we will do if bad weather prevents staff from getting to their normal place of work or planned meetings. It was approved at our Board's meeting in September 2021.

  13. Healthwatch policy - Expenses

    Report -

    This policy says what out of pocket expenses can be claimed by Healthwatch staff. It was approved at our Board's meeting in September 2021.

  14. Healthwatch policy - Bullying and Harassment policy

    Report -

    This policy says what staff can do if they think they are being bullied or harassed in the workplace. It was approved at our Board's meeting in September 2021.

  15. Healthwatch policy - Homeworking

    Report -

    This policy says how we will support staff to work from home. It was agreed at our Board's meeting on 12 May 2021

  16. Healthwatch policy - Lone working

    Report -

    This policy says how we will manage lone working to keep staff and volunteers safe. It was approved at our Board's meeting in May 2021

  17. Healthwatch policy - Managing organisational change

    Report -

    This policy says how we will manage change within our Healthwatch. It was approved at our Board's meeting in November 2021.

  18. Healthwatch policy - Personal Development and Appraisal Policy

    Report -

    This policy says how we will support and manage our staff team to enable them to achieve the best they can for our Healthwatch. It was approved at our Board's meeting on 26 January 2022

  19. Healthwatch policy - Recruitment

    Report -

    This says what we will do to recruit the best possible people to our staff team. It was approved at our Board's meeting in July 2021

  20. Healthwatch policy - Time off in lieu (TOIL)

    Report -

    This policy says how we will manage extra time staff work outside their normal hours. And how staff can claim this back as time off in lieu. It was approved at the Board's meeting in July 2021.

  21. Register of Interests

    Report -

    This document says what other health, care or political organisations that our Directors may be involved in that could potentially provide a conflict of interests in their role with our Healthwatch. It was last updated in July 2023.

  22. Finding out more about Continuing Health Care

    Advice and Information -

    Continuing Health Care is social care arranged and funded by the NHS for people who have been assessed as needing care to manage a health problem.

  23. Know your NHS rights and responsibilities

    Advice and Information -

    The NHS Constitution is a useful document to know – setting out what patients, the public and the staff working for it can expect from the NHS.

  24. Tracking patient experience in new A & E target trial at Addenbrooke's

    News -

    Together with Addenbrooke’s Hospital in Cambridge, we have taken part in a review of new Accident & Emergency targets.

  25. Report from our End of Life event

    News -

    Today Healthwatch has published a new report Empowering people at the end of life.

  26. Finding an NHS Dentist in Peterborough

    Advice and Information -

    Everyone should be able to get the care and advice they need to keep their teeth, gums and mouth healthy. But lots of people tell us how hard it is to find an NHS dentist in Peterborough.

  27. Healthwatch Board meeting in public - Weds 11 March 2020

    Report -

    At this meeting the Directors will be asked to approve our five-year strategy. This sets out our five priorities and the difference we want to make by 2025, together with local people and organisations.

  28. Report following our visit to Broadleigh Care Home

    Report -

    Report following our visit to Broadleigh Care Home on 5 February 2016 using our legal power to enter and view.

  29. Report following our visit to Lavender Care Home

    Report -

    Report following our visit to Lavender Care Home on 16 March 2016 using our legal power to enter and view.

  30. Report following our visit to Cherry Blossom Care Home

    Report -

    Read about our visit to Cherry Blossom Care Home on 26 September 2016 using our legal power to enter and view.

  31. Visit to Park Vista Care Home

    Report -

    Read about our visit to Park Vista Care Home on 20 October 2016 using our legal power to enter and view.

  32. Report on accessibility of information at Peterborough City Hospital

    Report -

    Report following our visit to Peterborough City Hospital on 3 October 2016 to see how they are providing accessible information for disabled people.

  33. Report following our visit to Clayburn Court Care Home

    Report -

    Read about our visit to Clayburn Court Care Home on 14 November 2016 using our legal power to enter and view.

  34. Report following our visit to Boroughbury Medical Centre

    Report -

    Read about our visit to Boroughbury Medical Centre on 11 July 2017 using our legal power to enter and view.

  35. Report following visit to Old Fletton Surgery

    Report -

    Read about our visit to Old Fletton House surgery 11 July 2017 using our legal power to enter and view.

  36. Life in a care home – new Healthwatch report from Ashlynn Grange

    Report -

    Read our new report into life in Ashlynn Grange Care Home in Bretton following our visit on 25 September 2019.

  37. Healthwatch visit report on Field House care home

    Report -

    Report following our visit to Field House Care Home in Eyebury Road, Peterborough on 30 October 2019.

  38. Local health and care commissioners face extreme financial pressures

    News -

    Val Moore, Chair of our local Healthwatch, heard about the significant challenges our local health commissioners are facing, when she attended their Governing Body meeting last night.

  39. More than 900 waiting for NHS continuing health care

    News -

    At their Governing Body meeting last night, Cambridgeshire and Peterborough Clinical Commissioning Group said how they were going to tackle the huge backlog of people waiting for Continuing Health Care Assessments.

  40. A successful Annual Conference

    News -

    It was wonderful to see lots of people at the Healthwatch Peterborough Annual Conference today (Thursday 8 June), giving us a chance to let people know how we have been serving them over them over the past year.

  41. Peter helps Healthwatch campaign for better information for disabled people

    Blog -

    Peterborough resident Peter Skivington has lent his support to Healthwatch’s campaign to help improve information given to disabled people.

  42. Healthwatch Peterborough Annual Report 2016 - 2017

    Report -

    Healthwatch Peterborough is here to understand the lived experiences of people who use health and social care services in the city and to make sure their voices are heard and responded to. This report demonstrates how we have worked to achieve that.

  43. Helping disabled people "Access Health" in Peterborough

    News -

    Three young people from City College Peterborough are working with us on an important new project to help improve access to GP services for disabled people.

  44. Healthwatch Peterborough first Annual Report 2013-14

    Report -

    Welcome to the first annual report for Healthwatch Peterborough.

  45. Annual report 2014-15

    Report -

    Welcome to our second annual report for Healthwatch Peterborough.

  46. Written statement of action for SEND services in Peterborough

    News -

    Inspectors from the Care Quality Commission and Ofsted have issued a written statement of action following a visit to services for children with special educational needs and disabilities (SEND) in Peterborough.

  47. Cardiology services at Peterborough City Hospital

    Report -

    Our report into the treatment choices and preferences of heart patients at Peterborough City Hospital.